Jeremiah Knight is a customer service ‘Guru’ that believes in the benefits of delivering exceptional quality and service at all levels of customer interface. As the founder of JXC Consulting Group based in Braselton, Georgia; Jeremiah is a gifted public speaker who teaches on the values of developing your personal and professional acumen from a customer service perspective. He has conducted Personal and Professional Development seminars for over 20 years.
Formerly the Director of Customer Service for Verizon, the four- time winner of JD Power & Associates award for service excellence; Jeremiah was responsible for leading a team of more than 800 customer service professionals to deliver world class sales and service experience to the 99M of Verizon’s valued subscribers. With his 20 years of experience leading large call center operations Jeremiah brings to his current management consulting role a proven ability to generate revenue, improve operational efficiency, and grow and retain customers for the business. Jeremiah has held leadership positions in the project management and staffing of call center start-up operations. He is also successful with leading large teams in the daily operations of call centers. Jeremiah held leadership positions with Verizon, AT&T, Volkswagen, Ford, and Procter & Gamble.
As an active community leader, Jeremiah is a former Board Member for the Community Foundation of Huntsville/Madison County, and the Chamber of Commerce of Huntsville/ Madison County. Also, formerly an Adjunct Professor for the University of Phoenix. Jeremiah received his Bachelor of Science in Electrical Engineering (BSEE) degree from the University of Florida and his MBA in Marketing and Finance from the University of Michigan.tus.